A national survey has been launched to understand more about the public’s experience when contacting their local police forces.
The public in England and Wales is being asked to take a few minutes to tell police chiefs about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.
Association of Police and Crime Commissioners Local Policing Leads, Alison Hernandez and Jeff Cuthbert, said: “Reporting to 101 and 999 remains a challenging area of business for police forces. The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.”
“In addition, new technology deployed by some forces presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods. As the voice of the public in policing, Police and Crime Commissioners (PCCs) are very keen to better understand their constituents’ views on these issues and will be urging as many people as possible to respond to the survey.”
The survey closes Sunday 26th June 2022 at midnight.